Refund policy

Refund Policy

At Organics By Madni, we are committed to customer satisfaction.

You may request a refund or replacement if:

The product arrives damaged, leaked, or defective.
You receive the wrong product.
The product is significantly different from what was ordered.
You have used the product as directed and did not experience satisfactory results.

Refund or replacement requests must be made within 7 days of delivery.
Proof of purchase is required.
For damaged or leaked products, clear photos or videos must be provided.
For result-related claims, our team may review the usage details before approving a refund or replacement.

Orders can be canceled before shipment. Once dispatched, orders cannot be canceled.

Our customer support team is always here to help. Contact us with your order number, and we'll do our best to resolve the issue promptly.